Refund policy
30-Day Return Window
You have 30 calendar days from the date you receive your item to request a return. After 30 days, we cannot offer a refund or exchange.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
• Earphones, wireless earbuds, charging cases, and audio accessories must be unused, unaltered, and in the same condition that you received them.
• Items must be returned in their original packaging, including all ear tips, charging cables, user manuals, and protective sleeves.
• Due to hygiene standards, open-box in-ear earphones or earbuds that show signs of heavy personal wear, earwax, or moisture damage cannot be returned unless defective upon delivery.
• You must provide a receipt or proof of purchase (order confirmation email or order number).
• Items returned due to manufacturing defects or sound quality malfunctions are eligible for a full refund, including return shipping.
Items Not Eligible for Return
The following items are not eligible for return or refund:
• Audio products showing visible physical damage, water damage, or unauthorized modifications.
• In-ear accessories or silicone tips returned separately in opened, unhygienic condition.
• Gift cards.
• Final sale or clearance items (clearly marked as “final sale” at the time of purchase).
Free Returns
We offer free returns on all eligible items. No restocking fees will be deducted from your refund. Return shipping labels will be provided by us at no cost to you. To request a return and obtain a prepaid return shipping label, please contact us at info@rayconglabol.shop.
How to Initiate a Return
1. Contact our customer service team at info@rayconglabol.shop with your order number and the item(s) you wish to return.
2. You will receive a Return Merchandise Authorization (RMA) number and a prepaid return shipping label within 1-2 business days.
3. Pack the item securely in its original box with all included accessories and cables, include your proof of purchase, and affix the return label.
4. Drop off the package at any authorized carrier drop-off location indicated on the label.
Return Address
Once you receive your prepaid return label, please ship your return to the address indicated on the label. Our designated returns processing location is:
zmzearphone
10735 Cedar Creek Dr
Houston, TX 77042
United States
Refund Processing Time
Once we receive and inspect your returned item, we will process your refund within 1-2 business days. Refunds will be issued to your original payment method (credit card, debit card, or PayPal account). Please note that depending on your financial institution, it may take an additional 7-10 business days for the refund to appear in your account.
Partial Refunds
Partial refunds may be granted in the following situations:
• Items returned with missing accessories (e.g., missing extra ear tips or charging cables) or damaged original packaging not due to our error.
• Items showing light handling wear or returned after the 30-day window (at our discretion).
In such cases, we will notify you via email with the proposed refund amount before processing.
Exchanges
We do not currently offer direct exchanges. If you prefer a different model, color, or style of wireless earbuds, please return your unused original item for a full refund and place a new order.
Damaged or Defective Items
If you receive a defective audio device (such as charging failures, Bluetooth pairing issues, or dead channels), please contact us within 7 days of delivery at info@rayconglabol.shop. Include your order number and a brief description/photo/video of the issue. We will arrange for a free return and a full refund, or a replacement.
Contact Us
For any return-related questions, please reach out to us at info@rayconglabol.shop or call +1(401)-497-7124.